At the toy & gift shop we want you to be happy with the purchase you have made, should you wish to return your order please do so within 30 days of purchase for a refund, all returned items need to be received in the same saleable condition in which they were received. Once we have received your return back to us we will usually process this within 1 working day and refunds usually take between 3 – 7 working days to be seen in your account. Please note that unless there has been a problem with your order you will be liable for the cost of the return and postage is non-refundable.

If you have received a damaged item or an incorrect item then please contact our customer service team on 01273 911670 or email and we will arrange for the item to be sent back to us free of charge. 

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